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Shipping Information

We deliver products to over 70 countries around the world. Most of our products are in lyophilized form and shipped at ambient temperature. You will receive your products within 1-7 business days. Overnight delivery is available only for destinations in the United States (except for Alaska and Hawaii) and Switzerland.
Delivery FormatDestinationsCourier and timelineEstimated S&H fee

Ambient Temperature

United States Domestic

FedEx 2Day /2-3days

45 USD / 45 EUR / 39 GBP

United States Domestic

FedEx overnight/1-2 days

60 USD / 61 EUR / 53 GBP

Switzerland Domestic

FedEx overnight/1-2days

60 USD / 61 EUR / 53 GBP

Switzerland to Europe

FedEx Intl/2-4 days

80 USD / 81 EUR / 70 GBP

Other Regions(International)

FedEx Intl/3-7 days

80 USD / 81 EUR / 70 GBP

Liquid (blue ice)

United States Domestic

FedEx overnight/1-2 days

60 USD / 61 EUR / 53 GBP

Switzerland Domestic

FedEx overnight/1-2 days

60 USD / 61 EUR / 53 GBP

Switzerland to Europe

FedEx Intl/2-4 days

100 USD / 101 EUR / 88 GBP

50 USD /  51 EUR  / 44 GBP (Customer's carrier account)

Other Regions(International)

FedEx Intl/3-7 days

100 USD / 101 EUR / 88 GBP

50 USD /  51 EUR  / 44 GBP (Customer's carrier account)

Frozen (dry ice)

United States Domestic

FedEx overnight/1-2 days

100 USD / 101 EUR / 88 GBP

50 USD /  51 EUR  / 44 GBP (Customer's carrier account)

United States to Canada

FedEx Intl/2-4 days

200 USD / 202 EUR / 175 GBP

100 USD / 101 EUR / 88 GBP (Customer's carrier account)

Other Regions(International)

FedEx Intl/3-7 days

350 USD / 354 EUR / 307 GBP

150 USD /  152 EUR  / 132 GBP (Customer's carrier account)

We offer same-day shipping option for rush orders with United States and Switzerland destinations.
  • *Only available before 3:00 PM (Local Time).

  • *Only applicable for products that are in-stock at our United States or Switzerland facility and the destination is in the United States or Switzerland.

  • *An $80 Shipping Fee will be charged for this service.

Notes

  • Temperature sensitive enzymes and kits will be shipped in liquid form, using blue ice packs by default.

  • The package will be shipped out from our corresponding operation plants located in America or Europe or Asia.

  • Shipping and handling Costs are paid at the time of order and are placed on your invoice.

  • If you have any questions, please contact us. All shipping information is subject to change.

Payments

Online Orders

We are pleased to accept PayPal, debit cards, and credit cards for orders placed at www.acrobiosystems.com.  All transactions are confidential. We DO NOT keep customer credit card information.

PayPal:

accounting@acrobiosystems.com

Debit or Credit Cards:

Visa, Mastercard, American Express, Discover, JCB

Non-Online Orders

We allow customers to make payments using a variety of methods including PayPal, debit or credit cards, paper check, and Electronic Fund Transfer (EFT).  A full prepayment is required for the first time order from a valued new customer.

Check Remit to:

ACROBiosystems Inc.
1 Innovation Way
Newark, DE 19711

EFT (ACH or Wires):

Payment bank information is located on the invoice.

For queries related to invoice and remittance please contact: ar@acrobiosystems.com

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Call us
Call us
North America: +1 800-810-0816 (Toll Free)
Asia & Pacific: +86 400-682-2521
Fax
Fax
+1 888-377-6111
Address
Address
1 Innovation Way, Newark, DE 19711, USA

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